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FAQs

We don’t call this page Frequently Asked Questions for nothing! Answers to the most popular and common questions asked by our customers are provided below. Not seeing what you need? Then ask our staff of Sound Experts and we’ll get right back to you.

What currency does SVS use for their online prices?

All prices on svsoundme.com are in available in multiple currency.

How can I place an order for an SVS product?
Orders can be placed using our secure website and shopping cart. Or you can place order by telephone with the help of an SVS product expert.

If you are a new customer, a Shopping Cart account will be created for you, which allows safe, secure and convenient retention of your information for easy placement of future orders.

Once your order is placed, you will receive an email order confirmation with all of the order details. If you don’t receive this email, it might be in your spam/junk mail folders, so check there first. If you still don’t receive your order confirmation, contact us for assistance.

What credit cards does SVS accept?
We accept Visa, Mastercard and paypal

Can SVS configure my subwoofer for 220V electric service?
SVS can also convert an existing amplifier from 110V to 220V (or from 220V to 110V) for a nominal fee. The conversion process also includes the correct fuse and voltage label. Just contact SVS Customer Service for details on how to arrange for the voltage conversion.

When Will My Order Ship?
You will receive a shipping confirmation email with a tracking number. If you don’t receive this email, be sure to check your spam/filtered email folder. If you still don’t receive your shipping confirmation, contact our customer care support for tracking updates.

Does SVS Charge For Shipping?
Shipping is free for any SVS product within the UAE, Shipping to other GCC region Kuwait, Bahrain, Oman will be a flat fee of 350Aed

When Will My Order Arrive?
Shipping time depends on your location relatively we encourage our customers to check their email for shipment information or contact our customer care support

Do I Have To Be Present To Accept Delivery?
SVS orders are shipped with no signature required. You can choose to have a signature required by making a note in the “Delivery Instructions” box during check-out.

What SVS products ship freight?
The PB-3000, PB-4000, SB16-Ultra, PB16-Ultra and Ultra Tower are palletized and shipped via freight carrier to ensure maximum protection during transit. A large order with multiple SVS products may also be palletized and shipped freight. These products are large and heavy, so a helper is recommended for moving the subwoofer or speakers indoors.

Is my new SVS covered by a warranty?
SVS products are covered by a 5-year unconditional warranty against defects in parts or workmanship. All SVS Prime Wireless products are covered by a 2-Year Unconditional Warranty. These is the strongest and most comprehensive warranties in the consumer electronics industry!

How do I get my SVS product repaired?

Please contact SVS Customer Service to help you troubleshoot and isolate the cause of the problem. If we determine that any parts need to be replaced, this can be done easily by the customer in just a few minutes using normal hand tools. We provide all of the guidance and support needed to make sure the process goes smoothly in order to get your SVS back to optimal performance as soon as possible.

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